Information

Support & advice services.

Here's some helpful links to Support & Advice for Parents & Carers.


Please Contact Us if there is something you think would be helpful on this page.

Support & Advice

Information Advice and Support Service

IASS helps parents and carers, children and young people who have difficulties with learning, and or a disability from birth to 25 years. We offer a confidential service which gives parents, children and young people impartial advice and information to make informed decisions.

Email iasservice@cheshirewestandchester.gov.uk

or visit   livewell.cheshirewestandchester.gov.uk/Services/1279  for more information.


Cheshire West & Chester Mental Health Services

Information regarding mental health services. Some need a referral and some are self referral. It is based on the THRIVE model e.g. Signposting, Getting Help, Getting More Help and Getting Risk Support 

click here  for the  THRIVE DOCUMENT


ARFID

ARFID (Avoidant / Restrictive Food Intake Disorder) is described as a lack of interest in eating, food avoidance based on sensory preferences (textures /smells etc), or fears of what might happen whilst /after eating (such as choking / vomiting). 

click here  for the  ARFID Information Leaflet

click here for resources aimed at Autistic children and young people and those with intellectual disability who have diagnosed or suspected ARFID.


Sensory Processing Webinar

Occupational Therapy Webinar on strategies to support families where their child/young person has difficulties with sensory processing

click here  to watch the  Webinar


Sensory Processing Difficulties

The Sensory Service is a multi-disciplinary team based at the Ryegate Children’s Centre in Sheffield. We aim to help parents, carers, school staff and young people to have a better understanding of sensory processing and how this impacts on every day life. We provide information and advice on how to adapt activities and the environment to support children’s sensory needs. The team includes Occupational Therapy, Physiotherapy, Clinical Psychology, Speech and Language Therapy.

click here to access the website


Making Sense of Sensory Behaviour

click here to access PDF information document


Supporting Online Justice Project and the SEND Tribunal

Produced by the Supporting Online Justice project as a resource to help lay users of the justice system access and participate in online hearings for the Special Educational Needs and Disability Tribunal, available with subtitles in six languages along with a British Sign Language version. 

click here to watch the video

click here to watch the BSL video


Digital Story - Supporting my Family – Team around the family (TAF)

A single mum shares her experience of the 'Team around the family' support she accessed in Cheshire West & Chester.

click here to watch the video


Contact

For families with disabled children contact.org.uk

HELPFUL GUIDE FOR FAMILIES WITH DISABLED CHILDREN FROM CONTACT - CLICK HERE


IPSEA   Independent Provider of Special Education Advice

Free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and disabilities (SEND). We also provide training to parents and carers, professionals and other organisations.

www.ipsea.org.uk


Mencap

Mencap is the leading voice of learning disability. Valuing and supporting people with a learning disability, and their families and carers.

www.mencap.org.uk

Mencap has launched its new ‘easy read’ GP Learning Disability Register resources which are designed to support people with a learning disability from Black, Asian and Minority Ethnic communities. These resources are specifically aimed at people from Black, Asian and Minority Ethnic communities, alongside their families and carers. The resources are now available in ten different languages; English, Arabic, Bengali, Farsi, Urdu, Polish, Portuguese, Romanian, Italian and Spanish. Their easy read format means the information is accessible for people with a learning disability and autism.

click here for more information and to access the translations


NNPCF

The National Network of Parent Carer Forums.

nnpcf.org.uk


Jargon Buster

A-Z of terms used by professionals and services.

livewell.cheshirewestandchester.gov.uk/Information/Jargon_Buster


The People's Choice Group

For adults with learning disabilities, learning difficulties and autistic spectrum conditions in Cheshire West and Chester.We provide working sessions to give people a bigger voice on issues that are important and we link with the Learning Disabilities Partnership Board.We provide social sessions to stop people feeling so isolated.Visit our Members & Sessions page for more information.

 https://www.peopleschoicegroup.co.uk/


Transport to and from school – a guide for parents and carers in England

https://www.autism.org.uk/advice-and-guidance/topics/transport/school-transport/england


The Oliver McGowan Mandatory Training in Learning Disability and Autism

This training will ensure staff working in health and social care receive learning disability and autism training, at the right level for their role. They will have a better understanding of people’s needs, resulting in better services and improved health and wellbeing outcomes.

hee.nhs.uk/our-work/learning-disability/oliver-mcgowan-mandatory-training-learning-disability-autism


National Autistic Society - Report on the Experiences of autistic young people in the youth justice system.

CLICK HERE to view the Youth Justice Report

September Newsletter
By Lucy Kennerley September 26, 2025
This month’s newsletter includes updates on local services, events, and SEND news for families. Take a look and stay connected with your SEND community!
July newsletter
By Lucy Kennerley July 30, 2025
PCF NEWS In order to keep you up to date on all of the works we are involved in to ensure that your experiences are heard, we have created a new BLOG area on our website
The latest Cheshire West and Chester Council SEND Newsletter is out.
By Joanne Southall July 23, 2025
Introduction from Amanda Perraton, Executive Director for Children and Families. Includes updates and stories from SEND services at CWaC.
By Lucy Kennerley July 23, 2025
In order to keep you up to date on all of the works we are involved in to ensure that your experiences are heard, we have created a new BLOG area on our website. Here are some of the latest updates…..
Keep up to date on all events coming up and signposting to services and events in the area.
By Joanne Southall June 1, 2025
Keep up to date on all of the works we are involved in to ensure that your experiences are heard, events coming up and signposting to services and events in the area. Read our newsletter and our new BLOG area on our website.
Signposting to local services and events and what is coming up in the PCF events calendar.
By Joanne Southall April 28, 2025
Keep up to date on all of the works we are involved in to ensure that your experiences are heard, Signposting to local services and events and what is coming up in the PCF events calendar. All the latest updates for April.
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New date released for our online training session
By Joanne Southall October 20, 2025
New date released for our online training session - virtual parent training on empowerment and communication
New date released for our online training session
By Joanne Southall October 20, 2025
New date released for our online training session - virtual parent training on empowerment and communication
New date released for our online training session
By Joanne Southall October 20, 2025
New date released for our online training session - virtual parent training on empowerment and communication

Keep up to date with other information, news and events for parents/carers on our website. You can also find us on Facebook. See our past and present news right here.

Click on the articles...

New date released for our online training session
By Joanne Southall October 20, 2025
New date released for our online training session - virtual parent training on empowerment and communication
By Joanne Southall October 16, 2025
Coffee Events for parents & carers. Everyone is welcome! Parents will be able to catch up with other parents. Children are welcome!
Disability Services Advocacy Team Sessions
By Joanne Southall October 16, 2025
Disability Services Advocacy Team Sessions
The full Cheshire West & Chester SEND Strategy 2025/26.
By Lucy Kennerley October 14, 2025
You can read the full Cheshire West & Chester SEND Strategy 2025/26 here. You can also view the results from our most recent PCF Survey.
By Joanne Southall October 14, 2025
This free online session is open to all parents and carers in Cheshire West and Chester who care for a child or young person aged 0–25 with Special Educational Needs and/or Disabilities (SEND). Join us to learn about the support available for families across the early years.
September Newsletter
By Lucy Kennerley September 26, 2025
This month’s newsletter includes updates on local services, events, and SEND news for families. Take a look and stay connected with your SEND community!
By Joanne Southall September 24, 2025
Who is this for? This event is for parent carers of children and young people (aged 0–25) with SEND in Cheshire Wes and Chester. It’s a chance to hear from professionals, ask questions, and get practical strategies to support your child at home and in school.  What’s on the day: Understanding Neurodiversity & Support in Cheshire West & Chester What neurodiversity is and why it matters Updates on CWAC’s Neurodiversity Profiling Tool and diagnostic pathway Parent introduction on using the neurodiversity tool Speakers include Special Educational Needs Co-ordinator, Educational Psychologist, Autism Team. Information on accessing external support services Partnership Inclusion Neurodiversity in Schools (PINS) How schools in CWAC are becoming more inclusive for neurodiverse children Parent and student perspectives Resources, blogs, and practical advice from PCF involvement in the project How the learning from the project can support other schools Marketplace Meet local services and support organisations, including Autism Team, SALT, SPOTSS, OT, CWP (reasonable adjustments), Information Advice Support Service, Disability Positive, and more Opportunity to speak directly with professionals and other parent carers Food & Refreshments Tea, coffee, and cake will be provided. Please bring your own lunch. 📌 Important: This event is only open to parent carers of children/young people with SEND aged 0–25 in CWAC. Spaces are limited – book your place now!
By Joanne Southall September 11, 2025
Join us for an informative online session with IASS (Information, Advice and Support Service) to learn how they can help you navigate the SEND system. Find out: · Who IASS are and the support they provide to parent carers · How to access clear, impartial information about SEND processes · Practical tips and resources to help you advocate confidently for your child or young person
By Joanne Southall September 2, 2025
Who Are We? – PCF Forum & Meet the Director of Education & Inclusion We recently hosted our first virtual forum, where parent carers had the chance to: • Meet some of our PCF representatives • Hear from Contact’s Participation Advisor, Lisa, who explained how PCFs fit nationally • Meet Sal, the Director of Education Inclusion A huge thank you to everyone who joined us! Missed it? You can watch again on our YouTube channel or view the slides - links below...
By Joanne Southall September 2, 2025
To see other events coming up or to catch up on past events & presentations... click below
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